Returns
Can I cancel my order?
If you would like to cancel your order, please notify us so that we can verify its status. Non-custom printed orders can generally be cancelled if they have not yet been shipped.
How can I return my order?
If you would like to return your order, please let us know. There is a 15% restocking fee for returns, which will be deducted from your refund. No returns will be accepted without a return authorization number, which must be generated prior to an ord
Can I exchange my order?
At this time, we do not offer direct exchanges. If you would like to exchange your order, please follow the process of returning an order and then place a new order.
What is your return policy?
Return-eligible items must have a return authorization (provided by Jelinek Cork) and be returned within 30 days of delivery. Custom and used items are not eligible for return. All returns are subject to a 15% restocking fee deducted from the order r
I didn't use all the tiles that I ordered. Can I return the extra?
We recommend keeping any additional product for any future repairs or maintenance, as cork products may vary significantly from lot to lot. However, if you have full unused, unopened cartons, you may be able to return them. You can find our complete