Orders
I am having issues placing my order online. What should I do?
We want the order process to be simple and easy for you. If you encounter any issues submitting your order online, please let us know, and we will assist you in processing your order.
Can I place my order by phone?
Of course. If you are calling from the USA or Canada, call us toll-free at: 1-800-959-0995. If you are calling internationally, you can reach us at +1-905-827-4666.
How can I track my order, or check the status of my order?
There are multiple ways to track your order from corkstore.com. When you check out, you are asked to enter either a phone number or an email to receive order updates. You will receive a notification with tracking information when your order ships to
What does 'special order item' mean?
A special order item is an item that is available at a larger MOQ and longer lead time than our standard essential line catalog. These items are produced to order, and each item will indicate the expected lead time and the MOQ.
What are your payment options?
We offer a range of payment options, including draft order links, payment links through PayPal, and other major payment providers. For specific orders and customers, we are also able to accept payments by wire, check, and net30 terms.
Can I make a change to my order?
If your order has not been packed, we may be able to make changes to your order, shipping address, or other details. Please get in touch with our customer service to confirm if your order is eligible to be updated.
Can I order from the UK?
If you are placing an order from the UK, please order from our UK site: www.corkstore.co.uk.
Do you offer pickup?
Depending on your location and the products you order, a pick-up appointment may be available. If you are interested in picking up your order, please let us know, and we will confirm if pick-up is available for your order. If pick-up is available, ha
How accurate are lead times and are they guaranteed?
We do our best to provide accurate lead times based on current production and shipping conditions. However, lead times are estimates, not guarantees. Factors such as manufacturing schedules, supply chain delays, weather, transportation issues, and cu
What is a pre-order and how does it work?
A pre-order allows you to reserve an item before it is in stock. When you place a pre-order, a 10% discount is automatically applied at checkout as a thank-you for your patience. Most pre-order items have an expected lead time of 16 weeks, unless a d